The short version: Your pet data stays on your device and in your own iCloud unless you choose to share a pet with a caregiver — and we never sell your data or use it for advertising or tracking.
TailDose is built to be private by default. This policy explains exactly what data the app handles, where it lives, and the choices you have.
Data that stays on your device
Everything you enter to track your pets — pet profiles and photos, medications, schedules, dose history, and notes — is stored on your device. If you're signed in to iCloud, iOS also syncs this data to your own private iCloud account using Apple's CloudKit so your devices stay in sync. That iCloud copy is controlled by your Apple account; Verntro Labs cannot access it.
No account is required to use TailDose, and in normal (non-sharing) use, none of your data is ever sent to our servers.
Data we store if you use caregiver sharing
Caregiver sharing (inviting family or a sitter to help care for a pet) is optional and requires signing in with Apple. If you use it, we store the following on our server (hosted by Supabase) so your caregivers can see and update the shared pet:
- Account information: a random account identifier, the email address provided through Sign in with Apple (which may be Apple's private relay address if you choose to hide your email), and the display name you choose to show caregivers.
- Shared pet data: for each pet you share (and only those pets) — its name, species, photo, medications and schedules, and dose history including who logged each dose.
- Sharing records: invite links you create and the list of caregivers who joined.
Pets you do not share are never uploaded to our server.
What we don't do
- We do not sell, rent, or share your personal data with third parties for their own purposes.
- We do not use your data for advertising, and the app contains no third-party ad or analytics trackers.
- We do not track you across other companies' apps or websites.
Information Apple provides to us
As the app's developer, Apple makes limited aggregated and anonymised reporting available to us through App Store Connect. This is the only information about your use of the app that reaches us, and we want to be plain about it. It may include:
- Sales and download reports — aggregate counts of downloads and purchases by territory and date. These do not identify individual users.
- Aggregate app analytics — statistics such as impressions, downloads, sessions and retention. Apple provides these only in aggregated, anonymised form, and only for users who have consented to share analytics with developers in iOS Settings.
- Crash and diagnostic reports — shared with us only if you have opted in to "Share With App Developers" under iOS Settings → Privacy & Security → Analytics & Improvements. These describe technical conditions such as where the app stopped working. They do not identify you and they do not contain your pets' records, medications, or dose history.
We use this solely to understand overall usage and to fix bugs. We cannot use it to identify you, and we do not attempt to. You can stop sharing analytics and crash data at any time in iOS Settings.
Purchases
TailDose Pro subscriptions and purchases are processed entirely by Apple through the App Store. We never see or store your payment information.
Notifications
Dose reminders are local notifications scheduled on your device. They are not sent through our servers.
Service providers
- Apple — iCloud/CloudKit sync of your on-device data, Sign in with Apple, and App Store purchases, under Apple's own privacy terms.
- Supabase — hosting for the caregiver-sharing service described above. Data is processed only to provide the sharing feature.
Data retention and deletion
Shared data remains on our server only while you keep a sharing account. You can delete everything at any time, directly in the app:
- Settings → Delete account permanently deletes your sharing account and all data stored on our server, immediately. Your own pets remain on your device.
- Settings → Reset all data additionally erases everything on your device and in your iCloud.
- Stopping the sharing of a pet removes that pet's data from our server.
Security
Server data is protected with row-level security so each person can only access pets they own or were invited to, and all connections use encryption in transit (TLS).
Children
TailDose is not directed at children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
If we make material changes, we'll update this page and the effective date above.
Contact
Verntro Labs